Driver causes WDM problems

[designguru]

Hi

We are trying to use a Mimo USB powered touch screen using Display Link
drivers and have a problem. When the drivers are loaded there is a windows desktop manager error wich says that WDM has stopped and been closed then after a reboot the PC has to have a system restore to get it back working. The PC is a small form PC with on board graphics (Intel HD 4000) and we have had it running 3 monitors with no problem.
Anyone got any ideas?

Cheers

Tonyb

[Wim]

PC Spec? DisplayLink driver version? Which OS?

Really need log files to give you useful next steps.

Wim

[designguru]

Hi Wim

OS Windows 7

Have used the latest display link driver from website
and have tried some older versions too.

PC Spec
Small PC
SC240S-i724-4GM-128GF-DDS-3VGA-DL-2S-2SB-VR
Panel mount industrial computer: Intel Core i7 3rd generation
2.4GHz Mobile CPU, 3 VGA Ports, 128GB SATA Solid State Drive in
Drive Shuttle, Second SATA Ready Empty Hot Swappable Drive
Shuttle, 4GB DDR3 Memory, Dual 10/100 LAN, 4 USB 2.0 ports, 2
RS232 Ports, 2 RS422 Ports.

Will sort out the log files asap.

Hope this helps

Regards

Tonyb

[designguru]

Hi Wim

Event Log

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-02-08T09:11:03.000000000Z" />
<EventRecordID>6792</EventRecordID>
<Channel>Application</Channel>
<Computer>SC</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>DisplayLinkUserAgent.exe</Data>
<Data>7.1.45125.0</Data>
<Data>5108cb70</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000005</Data>
<Data>0000000000053483</Data>
<Data />
<Data />
<Data />
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\A ppCrash_DisplayLinkUserA_fd3e295c4a19a7cb25418889d 4d0153df669de0_0384d567</Data>
<Data />
<Data>0</Data>
<Data>75896932-71cf-11e2-a11d-003018a562eb</Data>
<Data>2</Data>
</EventData>
</Event>

Regards

Tonyb

[Wim]

Can you gather the log files from our tool just after the crash occurs?

http://kb.displaylink.com/269

And post the logs here?

Thanks

Wim

[designguru]

Hi Wim

Logs attached

Regards

Tonyb

[designguru]

Any luck with this problem ?