No tray icon after installation with USB32DVIPRO

[Frank]

I just received a USB32DVIPRO External Video Card.
I installed the DisplayLink USB Graphics Software for Windows v 7.0 M3.

After the install steps it disappears.

A tray icon never appears.

DisplayLinkManager is running in Services

Device Manager under USB Display Adapters has 2 items:
Name:
DisplayLink Display Adapter (4300)

Hardware Ids:
USB\VID_17E9&PID_4300&REV_0236&MI_01
USB\VID_17E9&PID_4300&MI_01

and

Name:
USB32DVIPRO

Hardware Ids:
USB\VID_17E9&PID_4300&REV_0236&MI_00
USB\VID_17E9&PID_4300&MI_00


When I plug in the device Windows tries to install the driver and fails.

[Frank]

It also does the following:

Blue screens my computer when I reboot and I have to go to "Last Known Good Hardware Configuration"

When installing or plugging it in I get a message that says the Desktop Manager has crashed.

The following in my Event Log:
Faulting application name: DisplayLinkUserAgent.exe, version: 6.3.40660.0, time stamp: 0x5016f605
Faulting module name: AcXtrnal.DLL, version: 6.1.7601.17974, time stamp: 0x507d1d1b
Exception code: 0xc0000005
Fault offset: 0x0000000000005195
Faulting process id: 0x12b4
Faulting application start time: 0x01cddf454a0b34db
Faulting application path: C:\Program Files\DisplayLink Core Software\DisplayLinkUserAgent.exe
Faulting module path: C:\Windows\AppPatch\AppPatch64\AcXtrnal.DLL
Report Id: 87ba211b-4b38-11e2-9a2c-e0b9a5f75416

Attached Report from your tool.

[Frank]

Seeing as it's been a week since I posted my question and have not received a response, I guess I'm returning this product.

[JamesH]

Hi,

Can you try removing the adapter, uninstalling the software, reinstalling the software and then reconnecting the adapter?

Thanks,
James

[sfted999]

I seem to have this same problem on Windows 8. Any suggestions?

Thanks