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Prophetofjah
12-11-2012, 01:47 AM
Hello,
I have the Kensington Univeral Multi-Display Adapter and installed the DisplayLink driver.

When the laptop has been idle for X amount of minutes, "turn off display" kicks in accordance to the power settings.

When I interact with the laptop and the laptop display kicks back on I get the error "Display driver stopped responding and has recovered".

When the computer goes to sleep based on power settings, and then I hit the power button so the laptop comes back on, the laptop display itself never does, but the computer is back up and running. I end up having to restart the computer.

I have a new dell xps 15".

What should my next steps be? I cant try another USB adapter as they all run on the same DisplayLink tech.

Thanks!

Wim
12-11-2012, 09:47 AM
Can you post the log files after this occurs as this looks like a software issue :

http://kb.displaylink.com/269

Wim

Prophetofjah
12-12-2012, 02:17 PM
Wim,
The system passed the combatability test.

I have attached the log files.

Thanks!!

Prophetofjah
12-12-2012, 02:23 PM
The error does state that is an issue with "graphic accelerator for windows 7 "

Unlike the previously attached zip file, this log is after the error occurs.

Thanks!

Prophetofjah
12-13-2012, 02:19 PM
The latest intel driver solved the issue.

Thank you for your time.