USB Keeps Dropping

[ITCharleston]

My client has a UGA-125 and I'm trying to get it working on XP Pro. When he plugs it in, it is recognized as a USB device but then drops it. This process just keeps repeating every 5 seconds or so until I unplug it.

It works on my 7 Pro computer, so I'm pretty sure the device is good.

Other devices work in the USB ports, so I'm pretty sure they are good.

I am using the 6.1 drivers from the web.

Any suggestions?

[zpeterson-ATI]

i have this issue with our USB-165. every so often a computer will just go on the fritz and drop and reconnect every 5 seconds or so. sometimes switching out the unit for the same model (but a different physical unit) fixes it, sometimes it doesn't. we have a terminal where one monitor is now out because we cannot resolve this issue.

Any solution/help would be nice.

[Dan]

Please follow up on this thread with a report as outlined in http://www.displaylink.com/support/ticket.php?id=269

Regards,

Dan.

[zpeterson-ATI]

Support Tool Version: 1.0.0.10

--------- Computer Info ---------

Computer Name: ADVBA-2332
Logged on as: ADVANCE-TRADING\rjones
Computer: Hewlett-Packard - HP Compaq dc7900 Small Form Factor MXL9110BQ0
OS: Microsoft Windows XP Professional (X86-based PC), Service Pack 3, English
OS Build: 2600 (Debug = False)
System Bios: Version 786G1 v01.08 built 2008-08-25
CPU: Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz
Memory: 2029 MB
Free Space: 40420 MB
Primary Resolution: 1280x1024x32
Graphics: NVIDIA Quadro NVS 280 PCI (Microsoft Corporation) (NVIDIA)
Graphics Driver: 6.14.10.5673 Dated 2004-08-04
Installed Package: DisplayLink Core Software (5.5.29055.0) on 2011-12-20 Status is Installed
Installed Package: DisplayLink Graphics (5.5.29194.0) on 2011-12-20 Status is Installed
USB3.0 Host Controller Drivers Installed:
Installed Codec: Indeo® video 5.10 Intel Corporation R.5.10.15.2.55

DisplayLink Version: 5.5.29055.0

Optimize for Video: None (Uses default if DL is installed)

--------- Nivo Info ---------

Nivo's currently attached: PID_037B\\006775


Hardware IDs:

Plugable USB-VGA-165

[Wim]

When the device drops, does it still appear in device manager, or does it actually drop off the USB bus. Can you make sure that it is connected to a powered USB power (eg a powered USB hub) so it is getting enough power. This could be that the adapter is not quite getting enough power from the USB port.

Thanks

Wim