DisplayLink Windows 7 64-bit not showing USB Display Adapter

[f4gahead]

I am not able to see a USB display adapter in my Device Manager, and the monitor is not recognized. I tried switching USB ports and cables, and I know the monitor is functional. I've attached the debug log and it does seem to contain some errors but I have no idea what they mean.

[Wim]

Yes, it looks like the device is not appearing on the Windows USB bus. This would be more a hardware problem, as the software cannot see a device to talk to. This thread should help debug the issue:

http://displaylink.org/forum/showthread.php?t=896

Wim

[f4gahead]

Thanks. I followed all the advice in that thread but still do not see my display adapter in the Device Manager. So does that mean it's likely the DisplayLink hardware that's failed?

[Wim]

There is something wrong with the USB connection preventing it appearing in device manager. I would try it on a different computer with a different USB cable before confirming it is a DisplayLink hardware fault.

Wim

[f4gahead]

The displaylink is new, purchased at the end of august, can you please send me a replacement.
I TRIED THE MONITOR ON A DIFFERENT COMPUTER AND IT WORKED FINE

[Wim]

DisplayLink don't supply any products to end users. We sell our technology to manufacturers who then make products with DisplayLink integrated.

If you think you have a faulty product, you will need to contact the product vendor for a replacement. This cannot be done by DisplayLink.

Wim