Problem with instal DisplayLink on Asus x93s

[PiotrSuch]

Hi,

I try to install 5.x and 6.x drivers but allways I get blue screen after rebooting
I have windows 7 / 64 bit
procedure install:
run setup 6x.
reboot computer
Display link prepare to first use
reboot computer
blue screen

After this only one way to unistall Display Link is start W7 in less resolution 640//480
After uninstall I clear registry but problems is still present (only I cant clrear VID_17E9&PID_02EE key )

Can You help me ?

[Wim]

I think this will be a compatibility with your primary graphics drivers, or another application (less likely). A known application that can cause this is the Credant Security Software, so make sure you don't have this installed.

Can you update your primary graphics drivers to the latest version, and check you don't have Credant security software installed. If that doesn't fix it, please post the log files, so we can see the dmp files to know what is causing the blue screen.

Thanks

Wim

[PiotrSuch]

Thanks for reply



I bought this notebook 2 days ago, and I think that drivers are update (program asus update show that all is ok). I use DisplayLink with previous notebook (asus too with window 7 64 b) and I don't have any problems

I don't use Credant security software,

Have You simple instruction to make this log some link to faq ???

[PiotrSuch]

I install new nvidia drivers and problem still exist.

How to make this log ... ?

[Wim]

Instructions on how to make the log are here:

http://kb.displaylink.com/269

Wim

[FredT]

Hi I encountered the same problem yesterday, I updated HD3000 driver and Nvidia driver, then BSOD was gone. I still have strange behavior:
When I use windows7 with aero activated, all my screens are going black with the mouse cursor blinking. If I unactive aero, it works with plenty of glitches in opened windows

Cheers

Fred

[PiotrSuch]

Hi

There is problem with log, becasue system has blue screen after login
and before I see pulpit. Exactly I see pultpit on 2-3 second (system is still making up) and after these 2-3 second I have blue screen

In attahachment You have file that :
1) I install ver. 6.03
2) reboot
3) login
4) connect to usb DisplayLink
5) make log

Can You still help me ???

regards ...
Piotr Such

[PiotrSuch]

Thanks, I try it :)

[PiotrSuch]

It works but only when I disable nvidia card

I think that problem is where run are 2 cards

Hello Support What I can do to help You make run 2 cards
without blue screen

????

[PiotrSuch]

Hello support!!!!!

Are You there ????

[Wim]

Hi

Yes, we're looking into the cause of this and seeing what is needed to fix it.

Thanks

Wim

[PiotrSuch]

Hello Support

It is 3 time and You don't aswer
any clue ?????

[Wim]

We have looked into this, but cannot reproduce, and the minidumps in the log file don't give enough information to know the root cause.

Is it possible to get a full memory dump from you? If so, I can give you details of where to upload it.

Thanks

Wim