problems with win10 and Dell D3000

Andrea Dal Maso · 10-19-2015, 02:21 PM

Hi all,
i have installed Windows 10 on my Dell Precision M3800 with Dell D3000 station.
all is working fine until i install DisplaLink 7.9 (M0 or M2 has the same behaviour).
after installing and rebooting Windows 10 goes into Automatic Repair and the only way out from the boot looping is to chosse a system restore point before the sw installation.
tried to apply all available patches, but even this has no success.
any suggestion?

WorthyD · 10-19-2015, 03:06 PM

I have a Dell XPS15 and experiencing the exact same issue. We did two clean builds on my machine and it didn't resolve the issue. My options were to switch back to 8.1 or not use the dock. It's been sitting in a filing cabinet for about two weeks.

JamesH · 10-23-2015, 01:14 PM

Hi,

I haven't seen this but is there anyway that when this happens you can boot into safe mode so we can get the DisplayLink logs?

Thanks,
James

JamesH · 10-23-2015, 01:22 PM

Hi,

Just checked and this may be an issue with Bitlocker.

Please install 7.9 M3 and the latest Windows Updates.

Thanks,
James

WorthyD · 10-23-2015, 03:34 PM

Yeah, I had Bitlocker enabled (company policy). My personal Surface Pro 1 with Win 10 has not had any problems. I wasn't able to get into Safe mode when trying to get back into the machine.

I'll give 7.9 M3 a try next week when I get to a good stopping point with work. I'll follow up afterwards.

Thanks for following up on this!

Andrea Dal Maso · 11-02-2015, 09:42 AM

hello,
i have no bitlocker enabled.
tried with 7.9.M3 release.
same behaviour. now i am back in windows 8.1, but i tried the upgrade to win10 after the upgrade of the display link sw.
win10 fails after the drivers installation phase boot.

while installing win10 from scratch all os good, unteil i install the display link driver. when asked to attach the docking win 10 goes in page fault and reboot.
after this, no way to make it boot, even unplugging the docking.

AlbanRampon · 11-03-2015, 10:15 AM

Good morning all,

Would you please be able to check you have the cumulative KB3097617 Windows update installed. Please note that if you are in a corporate environment, you might need to ask your IT department: they can limit what is available to your machine or just cut Windows Update altogether.

Our 7.9M3 release is signed.
Your computer may reboot in repair mode because Windows thinks the driver is not signed properly.
If you wish to confirm signature is the issue, you can try temporarily removing the Signature Enforcement feature of Windows 10.
Here is a guide I found: http://acer.custhelp.com/app/answers...er-enforcement

Let me know if that makes any difference.
Alban

Andrea Dal Maso · 11-03-2015, 12:04 PM

i cannot tell if the kb is installed or not, because i cannot boot windows 10.
after the second boot i get the message that the boot is not succeeded and after a couple of reboot it roll back to windows 8.1

so i tried without connecting the usb dock and removing the displaylink drivers (running the cleanup utility after and a reboot of course).

then the installation runs well, run windows update from ms site (not internal wsus), everything installed.
then when i try to install display link, after the request to connect the dock (with nothing connected) it hang, BSOD then reboot and is not able to boot win10 anymore, even safe boot fails.

the only thing i can do (without reinstalling all windows) is to roll back to win 8.1 (again).

i cannot ask nothing to the IT because i am the IT.

AlbanRampon · 11-04-2015, 08:15 AM

Hi Andrea,

Pretty annoying issue, I'm sorry. Because of the BSOD, it doesn't seem to be a signature related issue where it just reboots in repair mode.

Can you get the memory dump file created by the BSOD?
It includes the calling stack and could help me see what's being called at the time of crash. This could be useful to engineering. File can be rather large so it would need a cloud drive space for me to download it. You can make sure they are generated from the Startup and Recovery of the Control Panel. It would be better to have the dump, not "mini" dump.
Because it could include personal information, I would advise you start a private support ticket.

Thanks,
Alban

10-19-2015, 02:21 PM	#1
Andrea Dal Maso Junior Member Join Date: Oct 2015 Posts: 3	problems with win10 and Dell D3000 Hi all, i have installed Windows 10 on my Dell Precision M3800 with Dell D3000 station. all is working fine until i install DisplaLink 7.9 (M0 or M2 has the same behaviour). after installing and rebooting Windows 10 goes into Automatic Repair and the only way out from the boot looping is to chosse a system restore point before the sw installation. tried to apply all available patches, but even this has no success. any suggestion?

11-03-2015, 10:15 AM	#7
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	KB3097617 Microsoft Cumulative Patch Good morning all, Would you please be able to check you have the cumulative KB3097617 Windows update installed. Please note that if you are in a corporate environment, you might need to ask your IT department: they can limit what is available to your machine or just cut Windows Update altogether. Our 7.9M3 release is signed. Your computer may reboot in repair mode because Windows thinks the driver is not signed properly. If you wish to confirm signature is the issue, you can try temporarily removing the Signature Enforcement feature of Windows 10. Here is a guide I found: http://acer.custhelp.com/app/answers...er-enforcement Let me know if that makes any difference. Alban

10-19-2015, 03:06 PM	#2
WorthyD Junior Member Join Date: Oct 2015 Posts: 2	I have a Dell XPS15 and experiencing the exact same issue. We did two clean builds on my machine and it didn't resolve the issue. My options were to switch back to 8.1 or not use the dock. It's been sitting in a filing cabinet for about two weeks.

10-23-2015, 01:14 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I haven't seen this but is there anyway that when this happens you can boot into safe mode so we can get the DisplayLink logs? Thanks, James

10-23-2015, 01:22 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Just checked and this may be an issue with Bitlocker. Please install 7.9 M3 and the latest Windows Updates. Thanks, James

10-23-2015, 03:34 PM	#5
WorthyD Junior Member Join Date: Oct 2015 Posts: 2	Yeah, I had Bitlocker enabled (company policy). My personal Surface Pro 1 with Win 10 has not had any problems. I wasn't able to get into Safe mode when trying to get back into the machine. I'll give 7.9 M3 a try next week when I get to a good stopping point with work. I'll follow up afterwards. Thanks for following up on this!

11-02-2015, 09:42 AM	#6
Andrea Dal Maso Junior Member Join Date: Oct 2015 Posts: 3	hello, i have no bitlocker enabled. tried with 7.9.M3 release. same behaviour. now i am back in windows 8.1, but i tried the upgrade to win10 after the upgrade of the display link sw. win10 fails after the drivers installation phase boot. while installing win10 from scratch all os good, unteil i install the display link driver. when asked to attach the docking win 10 goes in page fault and reboot. after this, no way to make it boot, even unplugging the docking.

11-03-2015, 12:04 PM	#8
Andrea Dal Maso Junior Member Join Date: Oct 2015 Posts: 3	i cannot tell if the kb is installed or not, because i cannot boot windows 10. after the second boot i get the message that the boot is not succeeded and after a couple of reboot it roll back to windows 8.1 so i tried without connecting the usb dock and removing the displaylink drivers (running the cleanup utility after and a reboot of course). then the installation runs well, run windows update from ms site (not internal wsus), everything installed. then when i try to install display link, after the request to connect the dock (with nothing connected) it hang, BSOD then reboot and is not able to boot win10 anymore, even safe boot fails. the only thing i can do (without reinstalling all windows) is to roll back to win 8.1 (again). i cannot ask nothing to the IT because i am the IT.

11-04-2015, 08:15 AM	#9
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hi Andrea, Pretty annoying issue, I'm sorry. Because of the BSOD, it doesn't seem to be a signature related issue where it just reboots in repair mode. Can you get the memory dump file created by the BSOD? It includes the calling stack and could help me see what's being called at the time of crash. This could be useful to engineering. File can be rather large so it would need a cloud drive space for me to download it. You can make sure they are generated from the Startup and Recovery of the Control Panel. It would be better to have the dump, not "mini" dump. Because it could include personal information, I would advise you start a private support ticket. Thanks, Alban