PowerPoint Presentation

Xanderjames · 02-07-2011, 09:14 PM

I am using the Plugable USB 2.0 Multi-Display Adapter (UGA-2k-A) with the DisplayLink DL-195 Chip. Everything works well except for the only thing I need it for....PowerPoint Presentations.

When starting a slideshow on the attached monitor the screen goes black and PowerPoint Locks up (not responding). Is there a fix for this or am I just SOL?

Thanks

XJ

Pawel · 02-10-2011, 01:51 PM

The fix for PowerPoint 2010 will be in v5.6 DisplayLink driver which should be available at the beginning of March. Thank you for reporting this issue and for your patience.

Regards

phap8 · 02-28-2011, 11:29 PM

I am having he same problem running Windows 7 x64 with the imation link model LT1101. I've tried installing the 5.6 beta and the problem still exist.

When will the final 5.6 be out?

Pawel · 03-01-2011, 11:49 AM

The final 5.6 driver software should be out in the next 10-14 days (maybe sooner)

Thank you for your patience

phap8 · 03-01-2011, 02:05 PM

I was able to get it to work after updating all the windows updates.

phap8 · 03-01-2011, 09:35 PM

it's not working again today. I ran out of solution and will have to wait for the final release.

phap8 · 03-02-2011, 05:55 PM

I found a temporarily solution which works for me.

windows 7 64bit

display resolution in 1280x720

right click on My Computer then properties

click on "Windows Experience Index"

then Re-Run the assessment.

After it is finish running, I was able to load up the powerpoint with no problem.

I have to do this every time i reboot my machine.

mark8385 · 03-16-2011, 09:53 AM

I am having the same sort of issue with the display link usb adapter. I have loaded all the windows updates and the latest 5.6 display link driver. Is there any way to solve this.

Regards

Mark8385

Pawel · 03-16-2011, 02:11 PM

Hi mark8385,

The PowerPoint issue has been fixed and should not occur with 5.6 driver. Please download the Windows DisplayLink debug tool from this website, then gather the system information and upload the zip file to this thread. (delete memory.dmp file if the zip file is too large to upload). This would give us more information as to what might be wrong.

Thanks

mark8385 · 05-20-2011, 02:43 PM

I have attached the zip file for you to look at. The issue is still happening while using version 5.6.

02-07-2011, 09:14 PM	#1
Xanderjames Junior Member Join Date: Feb 2011 Posts: 1	PowerPoint Presentation I am using the Plugable USB 2.0 Multi-Display Adapter (UGA-2k-A) with the DisplayLink DL-195 Chip. Everything works well except for the only thing I need it for....PowerPoint Presentations. When starting a slideshow on the attached monitor the screen goes black and PowerPoint Locks up (not responding). Is there a fix for this or am I just SOL? Thanks XJ

02-28-2011, 11:29 PM	#3
phap8 Junior Member Join Date: Feb 2011 Posts: 4	Powerpoint freeze or lock up I am having he same problem running Windows 7 x64 with the imation link model LT1101. I've tried installing the 5.6 beta and the problem still exist. When will the final 5.6 be out?

03-16-2011, 09:53 AM	#8
mark8385 Junior Member Join Date: Jan 2011 Posts: 2	Powerpoint 2010 second screen flashing and mouse stuck I am having the same sort of issue with the display link usb adapter. I have loaded all the windows updates and the latest 5.6 display link driver. Is there any way to solve this. Regards Mark8385

02-10-2011, 01:51 PM	#2
Pawel Moderator Join Date: Aug 2010 Posts: 214	The fix for PowerPoint 2010 will be in v5.6 DisplayLink driver which should be available at the beginning of March. Thank you for reporting this issue and for your patience. Regards

03-01-2011, 11:49 AM	#4
Pawel Moderator Join Date: Aug 2010 Posts: 214	The final 5.6 driver software should be out in the next 10-14 days (maybe sooner) Thank you for your patience

03-01-2011, 02:05 PM	#5
phap8 Junior Member Join Date: Feb 2011 Posts: 4	I was able to get it to work after updating all the windows updates.

03-01-2011, 09:35 PM	#6
phap8 Junior Member Join Date: Feb 2011 Posts: 4	it's not working again today. I ran out of solution and will have to wait for the final release.

03-02-2011, 05:55 PM	#7
phap8 Junior Member Join Date: Feb 2011 Posts: 4	I found a temporarily solution which works for me. windows 7 64bit display resolution in 1280x720 right click on My Computer then properties click on "Windows Experience Index" then Re-Run the assessment. After it is finish running, I was able to load up the powerpoint with no problem. I have to do this every time i reboot my machine.

03-16-2011, 02:11 PM	#9
Pawel Moderator Join Date: Aug 2010 Posts: 214	Hi mark8385, The PowerPoint issue has been fixed and should not occur with 5.6 driver. Please download the Windows DisplayLink debug tool from this website, then gather the system information and upload the zip file to this thread. (delete memory.dmp file if the zip file is too large to upload). This would give us more information as to what might be wrong. Thanks