Display and Nic not being recognised

XPS_GPE · 12-05-2012, 03:01 PM

Hi All,

I am trying to use the Displaylink Targus docking station with a Dell XPS 13. When this was initially set up it worked fine but after a few hours the connection both external monitors and Nic dropped off.

Since then they are not being recognised by windows, when I plugin the USB3 cable windows does pick up the three USB2 ports but not the display and Nic.

When i run the system compatability check it just says "Device Not Attached"

Any advice on what i can try to resolve this issue?

Thanks in advance

Wim · 12-05-2012, 03:39 PM

That means our chip is not being detected on the USB bus by Windows. This article helps with diagnosing this issue:

http://kb.displaylink.com/323

Wim

totorn · 12-10-2012, 06:03 PM

Hi all.

Similar issue here on my Lenovo USB3.0 dock.
When I use the laptop for a while using WIFI, come back to my desk and plug in the USB dock, all features seem to function EXCEPT the NIC. Win 7 64bit seems to believe that the cable is not plugged in (cable is fine and is plugged in). Media appears to be disconnected.
If I leave the desk, use WIFI, and come back reasonably quickly, wired ethernet still works.. Problem seems to only appear when I am disconected for "long enough". No direct correlation that I can tell with the laptop going to sleep.

Colleague has a same problem on his Lenovo X1Carbon.

This seems to be in line with the other posters.
Any fix in sight?

Thanks

12-05-2012, 03:01 PM	#1
XPS_GPE Junior Member Join Date: Dec 2012 Posts: 2	Display and Nic not being recognised Hi All, I am trying to use the Displaylink Targus docking station with a Dell XPS 13. When this was initially set up it worked fine but after a few hours the connection both external monitors and Nic dropped off. Since then they are not being recognised by windows, when I plugin the USB3 cable windows does pick up the three USB2 ports but not the display and Nic. When i run the system compatability check it just says "Device Not Attached" Any advice on what i can try to resolve this issue? Thanks in advance

12-10-2012, 06:03 PM	#3
totorn Junior Member Join Date: Dec 2012 Posts: 1	NIC not recognized-appears disconnected Hi all. Similar issue here on my Lenovo USB3.0 dock. When I use the laptop for a while using WIFI, come back to my desk and plug in the USB dock, all features seem to function EXCEPT the NIC. Win 7 64bit seems to believe that the cable is not plugged in (cable is fine and is plugged in). Media appears to be disconnected. If I leave the desk, use WIFI, and come back reasonably quickly, wired ethernet still works.. Problem seems to only appear when I am disconected for "long enough". No direct correlation that I can tell with the laptop going to sleep. Colleague has a same problem on his Lenovo X1Carbon. This seems to be in line with the other posters. Any fix in sight? Thanks

12-05-2012, 03:39 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	That means our chip is not being detected on the USB bus by Windows. This article helps with diagnosing this issue: http://kb.displaylink.com/323 Wim