Go Back   DisplayLink Forum > Alpha, Beta Software Testing Programs > Closed Alpha and Beta Programs > CLOSED: 5.2 Software Release

 
 
Thread Tools Search this Thread Display Modes
Old 10-23-2009, 03:21 PM   #1
segfault
Junior Member
 
Join Date: Oct 2009
Posts: 11
Default Blank Screen w/ 5.2RC, Lenovo W500 w/ WinXP, ATI FireGL v5700

Hi all,

I cannot get my IOGEAR USB DVI card to produce anything onscreen (screen stays completely blank) when used with the DisplayLink 5.2 RC driver in Windows XP Pro SP3 with an ATI FireGL V5700 graphics card (computer is a Lenovo W500.)

The card appears to be detected/configured properly, as the DisplayLink tray icon appears. Nothing is ever shown on the external screen, no matter which settings I choose. The monitor can be successfully power cycled using the tray utility, but again, nothing is ever displayed on it.

The same card and driver work fine on another machine, which would lead me to believe that this is an ATI issue. I tried stopping the "ati2evxx.exe" process described here: http://www.displaylink.com/support/ticket.php?id=178 but this made no difference.

I have Lenovo's OEM ATI driver installed, which includes Catalyst Control Center, and can be found here: http://www-307.ibm.com/pc/support/si...cid=MIGR-70366

The issue seems like it could be related to those described in these threads:
http://www.displaylink.org/forum/showthread.php?t=120
http://www.displaylink.org/forum/showthread.php?t=116
HOWEVER, my laptop is set to "discrete" (ATI) graphics mode in the BIOS display settings. When set to "integrated", nothing appears on the laptop's LCD at all, so I haven't tried testing "integrated" mode with the IOGEAR card.

I bought the card specifically to use with the laptop that's having the issue and am disappointed that it appears to so far be unusable.

Debug utility information ZIP file is attached.

Thanks for any help/suggestions you can provide!
Attached Files
File Type: zip displaylink_logs.zip (32.1 KB, 1044 views)
segfault is offline  
Old 10-26-2009, 02:44 PM   #2
segfault
Junior Member
 
Join Date: Oct 2009
Posts: 11
Unhappy

I'm having the same exact issue with the new 5.2 release (DisplayLink-5.2.21675.exe).

Any thoughts/ideas about this would be most appreciated.
segfault is offline  
Old 10-29-2009, 04:16 PM   #3
Martin
Member
 
Join Date: Sep 2009
Posts: 75
Default

Hi Segfault,

I'm not really an expert in XP problems, but there are a couple of things you can try.

First stop the DisplayLinkService by going to Services (available from the Control Panel, Administrative Tools).

Then delete all the files you see in C:\Program Files\DisplayLink Core Software\Debug\.

Then go to Device Manager and extend the "Graphics adapters" entry. There you will see some instances of "DisplayLink Mirror Driver" and "DisplayLink Graphics Adapter". You should remove these, but NOT the ATI or Intel entries.

Now start the DisplayLinkService.

I would expect this not to fix the issue, but the logs now available in C:\Program Files\DisplayLink Core Software\Debug\ should be more useful. You should post them up here again.

Thanks,
Martin
Martin is offline  
Old 10-29-2009, 06:57 PM   #4
segfault
Junior Member
 
Join Date: Oct 2009
Posts: 11
Default

Martin,

No, this didn't fix the issue.

I've attached the files in the debug folder to this post. I did notice some failure notices in some of the logs.

Hopefully these new logs will reveal something!
Attached Files
File Type: zip displaylink_52_debug_logs.zip (9.1 KB, 994 views)
segfault is offline  
Old 11-09-2009, 02:49 PM   #5
segfault
Junior Member
 
Join Date: Oct 2009
Posts: 11
Default

Sorry for the bump, but my USB DVI card is still unusable.

Can anyone shed any light on this?

Thanks!
segfault is offline  
Old 11-13-2009, 02:57 PM   #6
segfault
Junior Member
 
Join Date: Oct 2009
Posts: 11
Default

Still no luck, but the issue seems related to this:

http://displaylink.org/forum/showthread.php?t=166
segfault is offline  
Old 11-14-2009, 03:37 PM   #7
Martin
Member
 
Join Date: Sep 2009
Posts: 75
Default

Hi Segfault,

Have you tried the IOGEAR device on another computer? Also, have you tried plugging a different monitor into the IOGEAR device?

Martin.
Martin is offline  
Old 11-14-2009, 06:19 PM   #8
segfault
Junior Member
 
Join Date: Oct 2009
Posts: 11
Default

Quote:
Originally Posted by Martin View Post
Hi Segfault,

Have you tried the IOGEAR device on another computer? Also, have you tried plugging a different monitor into the IOGEAR device?

Martin.
The device worked fine when connected to a different computer (Asus EeePC 1000HE) and a Dell monitor, but didn't work in the computer I'd like to use (Lenovo W500) when connected to the same Dell monitor, or to the alternate Dell monitor I'd like to use.

I knew all of that before posting here though; I did mention in my first post that the same card and driver worked fine in another machine (the EeePC.)

Thanks,

Segfault
segfault is offline  
Old 11-15-2009, 11:23 PM   #9
jaddison
Junior Member
 
Join Date: Nov 2009
Posts: 9
Default

Does this work for your, segfault - the solution Martin posted in my thread?

http://displaylink.org/forum/showthread.php?t=166

Not sure if the fix to my issue was Win7 only... perhaps it will work for you on WinXP?
jaddison is offline  
Old 11-16-2009, 03:40 AM   #10
segfault
Junior Member
 
Join Date: Oct 2009
Posts: 11
Default

Quote:
Originally Posted by jaddison View Post
Does this work for your, segfault - the solution Martin posted in my thread?

http://displaylink.org/forum/showthread.php?t=166

Not sure if the fix to my issue was Win7 only... perhaps it will work for you on WinXP?
From my first post in this thread:

Quote:
The issue seems like it could be related to those described in these threads:
http://www.displaylink.org/forum/showthread.php?t=120
http://www.displaylink.org/forum/showthread.php?t=116
HOWEVER, my laptop is set to "discrete" (ATI) graphics mode in the BIOS display settings. When set to "integrated", nothing appears on the laptop's LCD at all, so I haven't tried testing "integrated" mode with the IOGEAR card.
I wish the solution were that easy. Thanks for trying, though.
segfault is offline  
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 06:00 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.