Screen "Freezing" during Zoom meetings Mac M2

Bronette · 05-16-2024, 01:30 PM

Started a new gig and got a MacBook M2 running Sonoma 14.4.1 supporting two LG Ultra HD monitors with a Wavlink Dual Monitor Docking Station https://www.amazon.com/gp/product/B0...e?ie=UTF8&th=1.

When I am in a Zoom meeting and sharing my screen on Brave and/or Chrome, the screen will "Freeze." I can hear audio, and the participants can see my mousing move (so I've been told), but my screen is frozen. The mouse doesn't move, the browser is frozen, etc. I'm forced to unplug my docker station, which disconnects Zoom, and I have to log back in and continue from my MacBook. Just completely destroys the flow, and it's not the smoothest presentation style. It happens consistently and takes around 10 to 20 minutes to occur.

At the point where I'm thinking of having to revert to a Windows machine to do presentations. How do I fix this?

**UPDATE**: Just updated to 1.10.0 pushed out on March 11th, hopefully this addresses it..

Bronette · 05-16-2024, 03:53 PM

I updated it to 1.10.1, but it STILL freezes. Is there a workaround for this or a way to fix this?

JoshR · 05-17-2024, 03:13 PM

You are not alone, I have been having this problem along with many many others across the DisplayLink and Zoom forums. Incredibly frustrating. The "fix" is to use the DisplayLink driver cleaner utility and install version 1.9. That worked for me, except my IT keeps forcing an upgrade to 1.10.1 (Build 93) every time I reboot, which isn't often, but is super annoying.

Apparently DisplayLink team is working with Apple on a fix, but I haven't seen them directly acknowledge that on the forum (would be GREAT from a customer service perspective if they would acknowledge, since half the recent forum posts are about this issue. . . )

kivnic · 05-17-2024, 06:08 PM

Quote:

Originally Posted by Bronette

I updated it to 1.10.1, but it STILL freezes. Is there a workaround for this or a way to fix this?

I having the EXACT same issue with an M1 Mac on Sonoma. I just updated from Sonoma 14.x to 14.5 and the problem has gotten much worse.

Aside from Zoom, it also happens frequently with Camtasia.

05-16-2024, 01:30 PM	#1
Bronette Junior Member Join Date: May 2024 Posts: 2	Screen "Freezing" during Zoom meetings Mac M2 Started a new gig and got a MacBook M2 running Sonoma 14.4.1 supporting two LG Ultra HD monitors with a Wavlink Dual Monitor Docking Station https://www.amazon.com/gp/product/B0...e?ie=UTF8&th=1. When I am in a Zoom meeting and sharing my screen on Brave and/or Chrome, the screen will "Freeze." I can hear audio, and the participants can see my mousing move (so I've been told), but my screen is frozen. The mouse doesn't move, the browser is frozen, etc. I'm forced to unplug my docker station, which disconnects Zoom, and I have to log back in and continue from my MacBook. Just completely destroys the flow, and it's not the smoothest presentation style. It happens consistently and takes around 10 to 20 minutes to occur. At the point where I'm thinking of having to revert to a Windows machine to do presentations. How do I fix this? UPDATE: Just updated to 1.10.0 pushed out on March 11th, hopefully this addresses it.. Last edited by Bronette; 05-16-2024 at 01:47 PM. Reason: Update

05-16-2024, 03:53 PM	#2
Bronette Junior Member Join Date: May 2024 Posts: 2	I updated it to 1.10.1, but it STILL freezes. Is there a workaround for this or a way to fix this?

05-17-2024, 03:13 PM	#3
JoshR Junior Member Join Date: Apr 2024 Posts: 4	You are not alone, I have been having this problem along with many many others across the DisplayLink and Zoom forums. Incredibly frustrating. The "fix" is to use the DisplayLink driver cleaner utility and install version 1.9. That worked for me, except my IT keeps forcing an upgrade to 1.10.1 (Build 93) every time I reboot, which isn't often, but is super annoying. Apparently DisplayLink team is working with Apple on a fix, but I haven't seen them directly acknowledge that on the forum (would be GREAT from a customer service perspective if they would acknowledge, since half the recent forum posts are about this issue. . . )