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04-06-2010, 11:20 AM | #1 |
Junior Member
Join Date: Apr 2010
Location: Portugal, Europe
Posts: 4
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External monitor freezes
Hi,
First, sorry for my bad english I purchase the toshiba dynadock v10 to link all my external devices to my laptop DELL inspiron, via a single USB cable. All devices (ethernet, mouse, keyboard, external hard-disk) work well, except the TFT samsung (conected via DVI-I to VGA adapter), that after a while of work well, freeze and i have to use the laptop monitor instead. This TFT is working OK, when disconected from the dynadock. I´ve instaled the new 5.2 version and even the beta 5.3 version, but the problem is still existing. Do you have similar problems reported ? what is the solution ? thank´s |
04-07-2010, 11:52 AM | #2 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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Hi
This could be caused by errors on the USB bus. Corrupted packets are causing the video on the dock to lock up. Could you try a different USB port or a different USB cable? Thanks Wim |
04-08-2010, 09:15 PM | #3 |
Junior Member
Join Date: Apr 2010
Location: Portugal, Europe
Posts: 4
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hi,
i try in another USB port, but after a while the monitor freezes again. i run the debug aplication, the zip is in the atach. thanks |
04-09-2010, 07:59 AM | #4 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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Hi
Thanks for the logs. They show: 01:04:22.440 DeviceWindow:USB_0117_002780 DeviceRaw USB_0117_002780 WARN DeviceRaw.cpp:133 Connect USB_0117-002780 failed: USB transmit failed This means that there is a communication problem on USB and the software is losing connection with the dock. My guess is there is a hardware fault somewhere in the connection from the USB dock to the PC. I'm pretty sure its not a software issue. Wim |
04-09-2010, 10:52 PM | #5 |
Junior Member
Join Date: Apr 2010
Location: Portugal, Europe
Posts: 4
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hi,
but only the TFT freezes, all the other devices that are conected via dock are OK. opsss... freezes again... ataching debug again... but i´m typing this on my external keyboard and with my external mouse and ethernet link via dock. thanks |
04-16-2010, 02:34 PM | #6 |
Junior Member
Join Date: Apr 2010
Posts: 4
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I'm also seeing this issue the 5.3 beta drivers.
My setup is a HP 2710P tablet running Windows 7 x64. When this issue happens (usually on or two times per day) pressing winkey + p and switching from display mode from "Extended" to something else and then switching back brings the displaylink monitor back to life again. I never had this issue with the 5.2 driver. |
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