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03-16-2015, 07:06 PM | #1 |
Junior Member
Join Date: Mar 2015
Posts: 3
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10 minutes work perfectly - connection loss afterwards
Dear forum and product support,
I am already a fan of the DisplayLink idea - it's great as long as it works. I am running a Anker USB 3.0 docking station (6 USB ports, Gigabit-Lan, HDMI/DVI, external 2A power supply) on a Asus Zenbook UX32VD (Intel HD4000+nVidea GT620) The operating system is Windows 7 Prof. All drivers are installed and updated to the latest versions as far as I know. For sure USB and Displaylink are up to date. I enabled all USB options in Bios and stopped USB energy saving methods in the energy options. The docking station works fine, every function is fine (Audio,Ethernet,HDMI,USB) until a certain point. Usually its about 10 to 15 minutes of working with the station. I tried all USB sockets. At this point the external monitor turns off, connected usb devices stop running and Windows says: unknown devices registered. I can unplug the USB connection and replug it - it's still "unknown devices". Only cutting off the stations' external power supply and rebooting windows helps to make it work again Where is the problem hidden? I read about wrong USB cables with - but I'm using the stock one. Attached the analysis tool report and two screenshots of how it looks after the connection got lost. Bios: Legacy USB Support: Enabled XHCI Pre-Boot Mode: Enabled Last edited by Brummbaer; 03-16-2015 at 07:20 PM. |
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connection problem |
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