Lenovo ThinkPad USB 3.0 ProDock

AlbanRampon · 07-14-2016, 01:20 PM

2. This is not what I suggested. Isolating the issue to see where the issue lies needs to only vary 1 parameter at a time.
If we change everything at the same time and it works, it doesn't tell us what was wrong. If we vary one parameter at a time, it will tell us something.

3. We don't get any monitor plugged in event. It could be that the hotplug detection circuitry in that dock is defective. I think at this stage the best would be to contact the manufacturer and ask for a replacement. You can indicate that DisplayLink told you the monitor is not seen by the dock. To speed things up, you can give them a link to this post.
Just one last thing to try would be to change the cable between your monitor and dock, as this is the only thing I believe we haven't checked.

07-14-2016, 01:20 PM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	2. This is not what I suggested. Isolating the issue to see where the issue lies needs to only vary 1 parameter at a time. If we change everything at the same time and it works, it doesn't tell us what was wrong. If we vary one parameter at a time, it will tell us something. 3. We don't get any monitor plugged in event. It could be that the hotplug detection circuitry in that dock is defective. I think at this stage the best would be to contact the manufacturer and ask for a replacement. You can indicate that DisplayLink told you the monitor is not seen by the dock. To speed things up, you can give them a link to this post. Just one last thing to try would be to change the cable between your monitor and dock, as this is the only thing I believe we haven't checked. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution