02-02-2014, 07:06 PM | #1 |
Junior Member
Join Date: Feb 2014
Posts: 4
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Trouble with windows 8.1
I have just bought a Cable Matters USB 3.0 to HDMI converter, and I'm using Windows 8.1 on a Acer ZC-602.
The driver of the adapter causes my PC to reboot, but once I reboot, the PC is booting into recovery mode. I tried 7.5 M0, 7.4 M4 and 7.4 M2, but the effect is the same for all driver versions. Has anybody else similar problems? I really get desparate |
02-02-2014, 09:24 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you you try the latest Windows 8.1 graphics drivers for your PC? According to the Acer support site, these are the latest: http://global-download.acer.com/GDFi...=ACER&SC=AAP_4 Thanks, James |
02-03-2014, 09:05 PM | #3 |
Junior Member
Join Date: Feb 2014
Posts: 4
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One problem fixed, but another one appeared...
Hi, thanks for the quick answer. I have installed the proposed graphics driver, but the problem was still there. I just found out that this might probably be caused by Windows 8.1 itself - the "clever" thing installed its own driver automatically after plugging in the device.
Now I stopped Windows from doing this, and the recovery mode is not necessary any more. I installed the driver manually from the list that was on the computer, according to the information that was shown in the hardware ID list. However, the device is still not detected by the computer - see attached file. Last edited by nightmare; 02-03-2014 at 09:07 PM. Reason: Error |
02-03-2014, 09:09 PM | #4 |
Junior Member
Join Date: Feb 2014
Posts: 4
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Screenshot of hardware ID
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02-04-2014, 09:19 AM | #5 |
Junior Member
Join Date: Feb 2014
Posts: 4
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one addition to the driver choice, I was not able to install the drivers from here:
C:\Program Files\DisplayLink Core Software\ Check Include subfolders as the system did not find the right drivers there |
02-04-2014, 09:23 AM | #6 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
This adapter does not use DisplayLink technology. I'd contact Cable Matters for support in this matter. Thanks, James |
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