Windows 8.1 wake and crash

[simpsonlang]

This is my first time posting so please let me know if you need more information. I'm running Windows 8.1 Enterprise 64bit with M01061 Displaylinks and driver 7.5.54609.0. Sometimes if I hibernate and wake up the system I end up with the system crashing on wake. I get a crashdump file which when I analyze it I see usbhub3 driver being shown as the cause. From what I understand this usually means something attached to the USB caused it which I have a few USB devices keyboard, mouse, external drive, and also the displaylinks. I'm unsure if the displaylinks are the cause. Any suggestions on next steps? I could remove the displaylinks and see if it happens again overnight as it won't happen if the system has been hibernated for a short time. I've attached the Displaylink support file is that helps.

[Wim]

This is the USB3.0 driver for the root hub of the laptop. It should not be possible to cause this to BSOD, but could be related to a device on the USB bus.

It could be due to a rare deadlock in our audio driver in v7.5, which should be fixed in the audio driver in v7.6.

An Alpha is available here:

http://displaylink.com/support/sla.php?fileid=112

Could you download and try this and see if it solves the issue?

Wim

[simpsonlang]

I just installed it and will let you know in a week if I have a crash or not.

[urnammu]

I have similar issues, and the alpha did not seem to fix them. My problem is not that I get a BSOD on resume from hibernate, but rather the system often reboots instead of resuming from hibernation. This is with a Surface Pro 2.

If there is anything I can do to help debug this issue, feel free to let me know.

Peter

[JamesH]

Originally Posted by urnammu

I have similar issues, and the alpha did not seem to fix them. My problem is not that I get a BSOD on resume from hibernate, but rather the system often reboots instead of resuming from hibernation. This is with a Surface Pro 2.

If there is anything I can do to help debug this issue, feel free to let me know.

Peter

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

[urnammu]

Here is the file.

Thanks for looking into this!