Unable to use ugreen for macbook pro

cdeneen · 05-06-2024, 03:16 PM

I'm using the same dock with a Macbook Pro M3. Connected with HDMI to two BenQ PD2700U monitors. Each monitor is also connected via USB to act a hub for my keyboard, mouse, webcam, etc

The dual monitor set up works as expected with Displaylink 1.10.1. The USB also works most of the time:

The few issues I've run into:

- Upon disconnecting or reconnecting the USB for one or both monitors has been lost a few times. I have to disconnect the USB and reconnect. I have the "Allow accessories to connect" to "always". This may be unrelated though because of recent changes to USB security (even though I changed it to always)

- The experimental resolution in Displaylink manager work but in reverse. I'm using 2560x1440 but it's not actually behaving as Displaylink states.

Displaylink states that your monitor must work with these resolutions meaning it outputs that direct resolution if you enable the option.

With the option on if I select 1440p OSX is scaling and the monitor receives a 2160p signal, this is how it normally works when directly connected as OSX scales lower resolutions.

With the option off if I select 1440p it outputs a 1440p signal. This forces the monitor to scale which is lower quality.

This isn't a problem but if you have a 4k and want bigger UI elements using this option on it works as you would expect without a dock. Very weird

05-06-2024, 03:16 PM	#3
cdeneen Junior Member Join Date: May 2024 Posts: 4	I'm using the same dock with a Macbook Pro M3. Connected with HDMI to two BenQ PD2700U monitors. Each monitor is also connected via USB to act a hub for my keyboard, mouse, webcam, etc The dual monitor set up works as expected with Displaylink 1.10.1. The USB also works most of the time: The few issues I've run into: - Upon disconnecting or reconnecting the USB for one or both monitors has been lost a few times. I have to disconnect the USB and reconnect. I have the "Allow accessories to connect" to "always". This may be unrelated though because of recent changes to USB security (even though I changed it to always) - The experimental resolution in Displaylink manager work but in reverse. I'm using 2560x1440 but it's not actually behaving as Displaylink states. Displaylink states that your monitor must work with these resolutions meaning it outputs that direct resolution if you enable the option. With the option on if I select 1440p OSX is scaling and the monitor receives a 2160p signal, this is how it normally works when directly connected as OSX scales lower resolutions. With the option off if I select 1440p it outputs a 1440p signal. This forces the monitor to scale which is lower quality. This isn't a problem but if you have a 4k and want bigger UI elements using this option on it works as you would expect without a dock. Very weird