Monitors not refreshing after lock screen

FletchIT · 08-24-2017, 03:59 PM

I have a support issue with Display Link. Whenever the computer comes back from the lock screen the monitors will be really slow to refresh. I've included a picture of my screen since it is unaffected in a screenshot. I tried swapping docks and monitors, but it has not resolved the issue. I have also tried changing the power plan to high performance and disabled USB power saving, but this did not affect the issue. I have also tested USB2 and USB3 ports.

There is one laptop I tested that does not have problems. I will upload the diagnostics from it and the problem computer

https://www.dropbox.com/s/vuibmaobpd...04231.jpg?dl=0

https://www.dropbox.com/s/dt4wasqwzz...puter.zip?dl=0

FletchIT · 08-24-2017, 04:34 PM

Here the diagnostics for the computer that is not having the problem

https://www.dropbox.com/s/l1kuyvgik1...20743.zip?dl=0

08-24-2017, 03:59 PM	#1
FletchIT Junior Member Join Date: Aug 2017 Posts: 2	Monitors not refreshing after lock screen I have a support issue with Display Link. Whenever the computer comes back from the lock screen the monitors will be really slow to refresh. I've included a picture of my screen since it is unaffected in a screenshot. I tried swapping docks and monitors, but it has not resolved the issue. I have also tried changing the power plan to high performance and disabled USB power saving, but this did not affect the issue. I have also tested USB2 and USB3 ports. There is one laptop I tested that does not have problems. I will upload the diagnostics from it and the problem computer https://www.dropbox.com/s/vuibmaobpd...04231.jpg?dl=0 https://www.dropbox.com/s/dt4wasqwzz...puter.zip?dl=0

08-24-2017, 04:34 PM	#2
FletchIT Junior Member Join Date: Aug 2017 Posts: 2	Here the diagnostics for the computer that is not having the problem https://www.dropbox.com/s/l1kuyvgik1...20743.zip?dl=0