11-21-2014, 04:30 PM | #21 |
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WU
I just ran WU and it found a new DisplayLink Driver (431E). Applied and still have the same issue. Nothing on other 3 monitors. Suggestions? Feels like I'm just missing a setting here.
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11-21-2014, 05:21 PM | #22 |
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The build that I got on WU states it's not compatible (through a toast on the right top corner) and doesn't work.
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11-21-2014, 08:01 PM | #23 |
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it's working, sorta?
So out of frustration, I just started again from ground zero. I uninstalled all DL drivers, and ran the clean tool. Rebooted. Plugged beklkin USB into surface, you could here the USB engage in windows, but nothing happened. Rebooted. First thing I saw was a displaylink agreement to accept, and did. After that, all monitors returned to normal. This is without the alpha 2 drivers. Also applied the 431E driver from 11/21, and all monitors are responding. I am still having problems with Lync screen sharing and webex, but I would consider this fixed for now.
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11-21-2014, 08:57 PM | #24 | |
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Quote:
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11-22-2014, 12:50 AM | #25 |
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tech preview, lastest cut.
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11-23-2014, 12:57 AM | #26 |
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That's the reason it's not working for me, and I'm back to the original request - alleviate the version check so I can run this internally at Microsoft.
I'll be happy to give feedback if the driver didn't refuse to run... |
11-24-2014, 11:26 AM | #27 |
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Hi amnon,
I'm sorry to hear it's not currently working for you. Could you please run our support tool and attach the resulting zip file in this thread? The tool is available here: http://displaylink.com/support/sla.php?fileid=109 but it would be good if you could also enable the Advanced Logging option… * Click Advanced Options * Turn on Advanced DisplayLink Logging * Click Advanced Options * Click Gather Support Information Thanks, Paul |
11-24-2014, 03:21 PM | #28 | |
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Quote:
Last edited by GTiceman; 11-25-2014 at 09:50 PM. |
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11-24-2014, 03:54 PM | #29 | |
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Quote:
Please remove the attachment from the post after you get the information from it. Last edited by amnon; 11-24-2014 at 03:56 PM. |
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11-24-2014, 07:31 PM | #30 |
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Hi amnon,
I've looked at your logs and you don't have our absolute latest software installed which is why you're seeing the install being blocked. The version you need is 7.8.58783.0 which I was expecting would be on Windows Update by now. Apologies fro the slightly misleading information, I will see if I can track the status of this release. Thanks, Paul |
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