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Thread Tools | Search this Thread | Display Modes |
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#1 |
Junior Member
Join Date: Nov 2023
Posts: 7
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Issue: 4th Monitor (plugged into the most left port when looking at the displaylink (the one with HDMI only) is turning on/off AFTER mac power sleep
I'm able to resolve this with a reboot and/or unplugging the DisplayLink and plugging it back in (USB-C). This doesn't always work but works after enough times ![]() Here is a video of the issue happening I've tried swapping the HDMI cable as well Using DisplayLink 1.10.0 - Build 117 Model : Minisopuru Displaylink Triple Display Docking Station for MacBook M1/M2/Windows I see the hub in the System Profile, USB 3.1 Bus Display Stats Online displays count: 4 Display ID: 0x1 Flags: ["MAIN"] Mode: 2560x1440@1e+02 Position: (0.0, 0.0) Rotation: 0.0 Display ID: 0x2 Flags: [] <-- This is the display having the issue Mode: 2560x1440@75 Position: (0.0, -1440.0) Rotation: 180.0 Display ID: 0x4 Flags: [] Mode: 2560x1440@1e+02 Position: (-2560.0, 0.0) Rotation: 0.0 Display ID: 0x5 Flags: [] Mode: 2560x1440@1e+02 Position: (2560.0, 0.0) Rotation: 0.0 *When I say 4th monitor it is really the 3rd monitor (HDMI input on device, far left port when looking at back (Display ID: 0x2)) System Stats Apple M1 16GB Mac HD Mac OS 14.1 (23B74) Product ID: 0x6000 Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.) Version: 35.41 Serial Number: xxx0575 Speed: Up to 5 Gb/s Manufacturer: DisplayLink Location ID: 0x01240000 / 5 Current Available (mA): 900 Current Required (mA): 8 Extra Operating Current (mA): 0 I've contacted support and sent a DisplayLinkInfo Output file but no resolution yet. Any ideas? Also, does anyone have advice on how to keep the monitors from sleeping under Mac, I've tried all the System Settings but can't get mac to just leave everything on. I've also been looking for some terminal commands to reboot USB-C so I don't have to reach down and reset the cable (which is a PIA) but no avail yet. Thanks for your help!!! Last edited by displayking; 11-10-2023 at 03:33 PM. Reason: Made title more clear |
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#3 |
Junior Member
Join Date: Nov 2023
Posts: 7
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Minisopuru Displaylink Triple Display Docking Station for MacBook M1/M2/Windows
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#4 |
Member
Join Date: Sep 2023
Posts: 44
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So as the dock is a triple are you connecting the 4th direct to the MacBook.?
What are you using in terms of power..? MB being powered by Dock.? may not have enough power but either way your pushing it beyond what its capable of. Also ALT Mode is not supported by the MacBook
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MacBook Air 15” M2 Midnight 3x Dell U2723QE 27” 4K Alogic DX3 Dock DL 1.10.0 Build 117 Sonoma 14.1.1 My Setup |
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#5 |
Junior Member
Join Date: Nov 2023
Posts: 7
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Using a Mac Mini M1 which is powered by AC adapter
The primary monitor is connected to HDMI on Mac Mini M1 (not a part of DisplayLink) DisplayLink plugged into USB-C on Mac Mini (log files indicate no issues with power draw from what I can tell) 3 monitors plugged into DisplayLink (tried different HDMI cables to rule that out) Everything works until Mac sleeps, on wake port 1 on displaylink (left most HDMI port when looking at displaylink ports) is having issues with 27" Apex Monitor Works fine on PC (no issues) in same configuration Last edited by displayking; 11-11-2023 at 05:41 AM. |
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#6 |
Junior Member
Join Date: Nov 2023
Posts: 7
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Does anyone know of a good alternative solution to Displaylink (another vendor?) -- I'm unable to get Displaylink support to respond or resolve this issue so I'm forced to move to another solution.
This is the Digital Tiger 27 Apex 27" product I purchased - Which apparently doesn't work with Mac in a 4 screen setup. I'll likely move to a 3 monitor setup but not stoked that Displaylink doesn't offer reliable customer support. |
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#7 |
Junior Member
Join Date: Nov 2023
Posts: 7
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7 Days now, no response from support. Anyone have a good phone # I can call?
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#8 |
Junior Member
Join Date: Nov 2023
Posts: 7
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Nothing heard.
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#9 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello, I see that you have been in contact with Daniel from our support team. If you have any additional information or questions please let Daniel know. Thank you.
Also, please keep in mind that the HDMI port (the HDMI 1 in Minisopuru DS808) is not powered by DisplayLink technology or drivers. This port uses Alt-mode technology. Because this port uses different technology than DisplayLink it does not communicate with our software. In fact, this port does not require any drivers to work.
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
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#10 | |
Junior Member
Join Date: Jan 2017
Posts: 24
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![]() Quote:
https://www.synaptics.com/sites/defa...se%20Notes.txt F. Supported hardware |
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Tags |
display, mac, sleep |
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