Display link software causing TaskBar (Start,Cortana,edge) to crash

[robmc5]

I have found the fix for this issue. I have a Lenovo W530 with the Nvidia Quadro K1000M and I am trying to use two displaylink USB adaptors. This has fixed this issues for all our users that have the problem.

You will need to go into the BIOS on your machine, go to display settings and set the adapter to “discreet graphics”. Next there will be a selection under that for “allow operating system to auto detect” disable this feature.

Reboot and the Start Menu, Edge, Cortana, and all apps will work with the Display Link Drivers installed.

You can also make this change in Windows under PC setings/Advanced Startup/Troubleshoot/Advanced Options/UEFI Firmware Settings/Restart

Originally Posted by robmc5

I have found the fix for this issue. I have a Lenovo W530 with the Nvidia Quadro K1000M and I am trying to use two displaylink USB adaptors. This has fixed this issues for all our users that have the problem.

You will need to go into the BIOS on your machine, go to display settings and set the adapter to “discreet graphics”. Next there will be a selection under that for “allow operating system to auto detect” disable this feature.

Reboot and the Start Menu, Edge, Cortana, and all apps will work with the Display Link Drivers installed.

You can also make this change in Windows under PC setings/Advanced Startup/Troubleshoot/Advanced Options/UEFI Firmware Settings/Restart

It works...
So what it means is that switchable graphics is causing the problem.
I Have Lenovo y50-70 so there is only 2 options is BIOS: UMA Graphics and switchable. So what is better, to be stuck on integrated graphics and everything working or be able to use switchable graphics but nothing in windows will work?

I Hope DisplayLink will soon release a fix for the issue.

[Michael.A.Alan]

Originally Posted by Yuri878

It works...
So what it means is that switchable graphics is causing the problem.
I Have Lenovo y50-70 so there is only 2 options is BIOS: UMA Graphics and switchable. So what is better, to be stuck on integrated graphics and everything working or be able to use switchable graphics but nothing in windows will work?

I Hope DisplayLink will soon release a fix for the issue.

Yes i think its pretty clear at this point the issue is related to switchable graphics. Unfortunately not all machines have a bios switch to disable it and force a single GPU. There's no way for me to do this on my Dell XPS-15 so its back to waiting for displaylink to fix this for me .

[justinhp]

Originally Posted by robmc5

I have found the fix for this issue. I have a Lenovo W530 with the Nvidia Quadro K1000M and I am trying to use two displaylink USB adaptors. This has fixed this issues for all our users that have the problem.

You will need to go into the BIOS on your machine, go to display settings and set the adapter to “discreet graphics”. Next there will be a selection under that for “allow operating system to auto detect” disable this feature.

Reboot and the Start Menu, Edge, Cortana, and all apps will work with the Display Link Drivers installed.

You can also make this change in Windows under PC setings/Advanced Startup/Troubleshoot/Advanced Options/UEFI Firmware Settings/Restart

So that kind of worked for me. I changed to discrete graphics but only if I reboot without displaylink plugged in then plug it in after it starts up am I able to use my start menu.

If I just leave it all connected when I reboot the start menu still doesn't work.

[ratbone]

Good Call robmc5. I have done what you recommended and it appears to have resolved my issue to.

I will only declare victory if I do not see the symptoms of the issue after about week of use.

the only worry I have is I'm seeing the following error in the event viewer and I'm not sure it is related.


Event ID 5973

Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The app didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.


I checked the Microsoft-Windows-TWinUI/Operational log and could not find a smoking gun and to be honest I did not understand what the errors are related to. here are some examples

Activation of the app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI for the Windows.BackgroundTasks contract failed with error: The app didn't start..

and

A notification for this tile expired while it was visible

tried to google it but information is pretty thin on windows 10 and Cortana at the moment.

[robmc5]

Glad it worked for you ratbone. I am not seeing those errors in the app log after the BIOS change, but it happened every time I tried a "modern app" before the change. I have fixed several machines and they are all working perfectly. I did have some weird issues with my resolution after the change but I got them worked out, not sure what I did but I played around with the Clear type settings and several reboots.

justinhp make sure there is no setting for OS auto detect in the graphics menu in the BIOS, mine had that setting but a couple of the others I fixed did not. I think the OS is detecting the switchable graphics card and changing it back after you reboot, worth a shot.

[justinhp]

Originally Posted by robmc5

Glad it worked for you ratbone. I am not seeing those errors in the app log after the BIOS change, but it happened every time I tried a "modern app" before the change. I have fixed several machines and they are all working perfectly. I did have some weird issues with my resolution after the change but I got them worked out, not sure what I did but I played around with the Clear type settings and several reboots.

justinhp make sure there is no setting for OS auto detect in the graphics menu in the BIOS, mine had that setting but a couple of the others I fixed did not. I think the OS is detecting the switchable graphics card and changing it back after you reboot, worth a shot.

I'll check that out and let you know. Thanks!

[JezzH]

Hi all,

Just letting you know that we have identified a fix for this issue and it is due to be included in the next release of DisplayLink, which is due in the first half of October.

Thanks,
Jezz

[lokinz]

Originally Posted by robmc5

I have found the fix for this issue. I have a Lenovo W530 with the Nvidia Quadro K1000M and I am trying to use two displaylink USB adaptors. This has fixed this issues for all our users that have the problem.

You will need to go into the BIOS on your machine, go to display settings and set the adapter to “discreet graphics”. Next there will be a selection under that for “allow operating system to auto detect” disable this feature.

Reboot and the Start Menu, Edge, Cortana, and all apps will work with the Display Link Drivers installed.

You can also make this change in Windows under PC setings/Advanced Startup/Troubleshoot/Advanced Options/UEFI Firmware Settings/Restart

This is not a fix for me. I am running a PC using on-board Intel HD 4600 + NVIDIA Quadro K600 + Display Link. Disabling any of these is not an option.

[robmc5]

lokinz, there is no way to disable the on-board video?