03-18-2015, 11:20 AM | #11 |
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Join Date: Mar 2015
Posts: 12
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hello
here is the teminal answer -r-xr--r--@ 1 root wheel 1447600 22 nov 14:25 PrivilegedHelperTools |
03-18-2015, 02:14 PM | #12 | |
Mac Team
Join Date: Feb 2009
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Quote:
That seems to be a link to something else and not a directory. In that location there should be a directory with permissions drwxr-xr-t I don't really want to risk breaking anything on your system but if it were mine I'd move whatever /Library/PrivilegedHelperTools is to somewhere else. Then create the directory, adjust permissions etc. as per previous instructions. Otherwise the safest is an OS reinstall of course to make sure all the OS files and directories are at the right place. But it takes quite some time. Cheers, Carlo |
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03-18-2015, 02:46 PM | #13 |
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Join Date: Mar 2015
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i am a time capsule user, so i think it's possible to restore system if something goes wrong.
where do you think i should move the /Library/PrivilegedHelperTools 's file? and what do you mean by ''create the directory''? that i should create a new folder in Library and put the PrivilegedHelperTools in? |
03-18-2015, 04:32 PM | #14 |
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Join Date: Mar 2015
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2.4b not working for me either
I sent an email on Monday with my issues. No reply. It was working on Friday and then it stopped. Saw the new 2.4b install on Monday, did that, still not working. What to do? If can't fix please tell me how to return. Thanks
Attached is the zip file you need for the logs, etc. |
03-18-2015, 08:59 PM | #15 |
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Join Date: Mar 2015
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hello
i moved the PrivilegedHelperTools into a new folder and made the followed step (uninstall, disk permissions, install) well, that is made the curious thing ... a smaller screen, and let black band and two side of the real screen. so i started displaylink information program (results in attached file) after uninstall 2.4 displaylink drivers, it come back to normal, but now if i install it again it directly make the curious screen result ... what should i do? |
03-19-2015, 04:07 PM | #16 |
Mac Team
Join Date: Feb 2009
Posts: 606
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Hi xav,
Are you sure it's not in mirror mode? Can you check the arrangement tab in the Displays system preference? Carlo |
03-20-2015, 01:30 PM | #17 | |
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Quote:
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03-20-2015, 02:04 PM | #18 |
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Join Date: Mar 2015
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hi carlos
you were right, i was just in mirro mode... i did not know this mode. now, it's ok you solved my problem carlos. great software, great support thanks displaylink but it still 2 problems, on the main screen, display sparkle at some places on few website and on the second screen the mouse is slower... any idea? Last edited by xav; 03-20-2015 at 02:42 PM. |
03-20-2015, 08:31 PM | #19 | |
Mac Team
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Quote:
The best thing in this case is to try different combinations of connections to identify the problematic piece of hardware. The mouse performance depends on many factors but in general on Mac DisplayLink screens will have more lag than the internal screen if you are updating a big part of the screen, for example dragging a big window. We are looking at further performance improvements though so keep an eye for driver updates. Carlo Last edited by Carlo; 03-20-2015 at 08:35 PM. |
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03-20-2015, 08:34 PM | #20 | |
Mac Team
Join Date: Feb 2009
Posts: 606
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Quote:
In the logs you captured there are no DisplayLink devices reported. If the device was connected when you captured the logs it could be a HW issue. I'd suggest to contact the manufacturer for further debugging or a possible product return. Best regards, Carlo |
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