Alienware m17x + Displaylink = No Nvidia graphics

sulo28 · 01-27-2014, 03:12 PM

So apparently, the Displaylink software completely cuts off the use of multiple graphics cards. My new m17x has a Nvidia 780m in it but as soon as I install the displaylink drivers, i cant use it.

I've tried disabling the integrated graphics and forcing the system to use only the Nvidia card, but displaylink forces everything to use the integrated graphics card. I'm using the m17x with a Plugable UD-3900.

If anyone has heard of this and maybe knows what the issue is let me know. The only solution i could find was to uninstall the displaylink software.

Thanks!

JamesH · 01-31-2014, 03:25 PM

Hi,

I'm looking into this issue.

Can you confirm if the Nvidia GPU is disabled in Device Manager when this happens?

It would really help us if you could disconnect your device, uninstall the DisplayLink software, run the end user cleaner from here http://www.displaylink.com/support/ticket.php?id=297, install the DisplayLink software and connect your device then attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

01-27-2014, 03:12 PM	#1
sulo28 Junior Member Join Date: Jan 2014 Posts: 2	Alienware m17x + Displaylink = No Nvidia graphics So apparently, the Displaylink software completely cuts off the use of multiple graphics cards. My new m17x has a Nvidia 780m in it but as soon as I install the displaylink drivers, i cant use it. I've tried disabling the integrated graphics and forcing the system to use only the Nvidia card, but displaylink forces everything to use the integrated graphics card. I'm using the m17x with a Plugable UD-3900. If anyone has heard of this and maybe knows what the issue is let me know. The only solution i could find was to uninstall the displaylink software. Thanks!

01-31-2014, 03:25 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I'm looking into this issue. Can you confirm if the Nvidia GPU is disabled in Device Manager when this happens? It would really help us if you could disconnect your device, uninstall the DisplayLink software, run the end user cleaner from here http://www.displaylink.com/support/ticket.php?id=297, install the DisplayLink software and connect your device then attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James