01-13-2017, 02:51 PM | #1 |
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Outlook 2016 Corruption
I have 2 Dell monitors (set at 1920x1080 using a DVI connector) attached to a Displaylink USB3.0 dock which is connected to a Lenovo X1 laptop.
After using Outlook 2016 for 15-30 minutes, the Outlook graphics becomes corrupt (nothing displays or partial). I need to close Outlook and then restart. The same issue appears again after 15-30 minutes of using Outlook. I have tried both a Lenovo and StarTech dock with the same issue. DisplayLink driver = 8.1.843 Intel HD 4400 = 20.19.15.4531 Windows 10 = Build 15002.1001 (this was also occurring with the earlier builds) Outlook 2016 = 16.0.6965.2117 |
01-13-2017, 03:00 PM | #2 |
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If you disable hardware graphics acceleration in Office as described here -> https://support.microsoft.com/en-us/kb/2768648 does that help? (info about halfway down the page)
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01-13-2017, 03:14 PM | #3 |
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Yes ... I did disable hardware graphics acceleration and went through the Microsoft Support and Recovery Assistant for Office.
Same issue |
01-20-2017, 03:12 PM | #4 |
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Hello,
This is a Windows Insiders build, I believe. We have noticed the issue we reported before seems worse on that build and 15007 as well. Microsoft is working on it. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-06-2017, 11:35 AM | #5 |
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Please can you link us to the issue reported before
Is there a link to the report from before?
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03-07-2017, 04:01 PM | #6 |
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Hello,
Microsoft bug tracking system does not have a public access. Visibility of reports is limited to Microsoft and the partner associated with the report. This means that even if DisplayLink reported the bug, should this be a bug with a graphics vendor, I will lose access to its status when it changes partner association. As far as I know and have been experiencing, there isn't a fixed OS available today. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
06-29-2017, 07:22 PM | #7 |
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Join Date: Jun 2017
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Alban,
Do you know of any update to this issue? We are seeing this in our company with DisplayLink and Windows 10 1607. Thanks, PeterB |
06-30-2017, 08:21 AM | #8 |
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Location: Cambridge, UK
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Hello Peter,
We believe this has been fixed since Insiders builds of the Windows 10 Creators Update (1703). The fix was not backported (=serviced) to Windows 10 Anniversary Update (1607). They were complex changes which included risk, without any guarantee of result on Anniversary. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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