Quote:
Originally Posted by freddiebb5167
I have a Pluggable USB-C docking station that has DVI, 2k HDMI, and 4k HDMI. I don't have any 4k monitors. When I plug in a 2k monitor into the 4k port it doesn't work. Is there a setting somewhere or is it just not going to work. Been trying to find info on the docking station manufacturer site but no luck. Thanks for any input anyone has!
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Based on your description of the product, it sounds like you are using a Plugable UD-ULTCDL docking station -->
https://plugable.com/products/ud-ultcdl Please correct me if I am mistaken.
Presuming for the moment that my impression is indeed correct, the UD-ULTCDL is a 'hybrid' docking station that drives two of its video outputs via a DisplayLink chip, while the remaining video output relies on the capabilities of the host system's USB Type-C port in order to work.
To expand further, the 'HDMI 2K' and the 'DVI' video output ports on the back of the dock are connected to a DisplayLink chip inside of the unit.
The 'HDMI 4K' video output port relies on the video output capabilities of the source computer's USB Type-C port in order to function. This port is not driven by DisplayLink technology.
The host computer's built-in USB Type-C port must support video output in order for the 'HDMI 4K' video output port to function.
If your computer's USB Type-C port does not support video output, than the 'HDMI 4K' port within the dock will not function.
I would suggest consulting the specifications of your computer to determine if it's USB Type-C port supports video output.
If you are unable to do so on your own, I would suggest contacting Plugable directly for assistance -->
https://plugable.com/pages/support