Quote:
Originally Posted by JamesH
Hi Alessio,
Can you please provide me with the folllowing information:
1) Is the dock connected directly to the laptop? Or via an external hub?
2) Did you perform a clean install of the developer preview or was it an upgrade?
3) Can you try disconnecting the dock, uninstalling the DisplayLink software and then run the cleaner tool ( http://displaylink.com/support/ticket.php?id=297) before reinstalling and then reconnecting the dock?
Please see http://www.displaylink.org/forum/showthread.php?t=896 for some other suggestions for things to try when your device doesn't come up.
If this doesn't help let me know.
Thanks,
James |
Hi James,
1) The docking is directly connected to the laptop
2) Win 8 has been done via clean installation (I'm not even sure you could install it in any other way)
3) Done all that, in that precise order, but nothing changed. Following the "Debugging issues ...", in my registry the only VID_17E that I find are these:
Code:
USB\VID_17E9&PID_01D4&REV_0003
USB\VID_17E9&PID_01D4
Thank you very much,
Alessio