Hi tomr and GTIceman,
We would like to know more about the issues you are seeing.
Can you please run the Display Link Support Tool (available here:
http://displaylink.com/support/sla.php?fileid=109) using the Advanced Logging option…
* Click Advanced Options
* Turn on Advanced DisplayLink Logging
* Click Advanced Options
* Click Gather Support Information
Once you have a .zip file could you please reply in this thread and add the file as an attachment.
It would also be useful if you could please supply the precise model and make of the two monitors you are using and some details about how they are setup:
Dell U2412M
Samsung SyncMaster 216BW
Lenovo ThinkPad USB 3.0 Dock
* Which dock output is each monitor connected to?
Dell Monitor connected to top DVI
* Which input is used on each monitor (e.g. HDMI/DVI/DisplayPort) and also which one if there are multiple inputs for the same connector type? (e.g. HDMI-1, HDMI-2)
Both DVI
* are any converters used (e.g. DVI->HDMI) – if so, please supply the make and model if possible.
N/A
Also, could you tell us if the issue persists when…
* the PC is rebooted,
Yes
* each cable is unplugged & replugged at the PC, dock and monitor?
Either DVI removed, attached screen works, even if it did not previously. Swap cables and both connected only top connector works. Disconnect either and attached screen works regardless of connector location.
This should greatly aid our investigation of your issues and hopefully help us reach a solution.
Thanks,
Paul