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Old 05-17-2016, 12:47 PM   #1
chrysstyann
Junior Member
 
Join Date: May 2016
Posts: 3
Default Dell Precision M3800 / DisplayLink D3100 - displaylink.service failed because ...

Hi DisplayLink team and forum colleagues,

I installed new DisplayLink D3100 driver (1.1.62) on a fresh Ubuntu 16.04 and I get the same error. Reading on internet on some other forums it seems to be a problem with intel graphic driver or something but I'm not 100% sure.
I installed Ubuntu 16.04 several times +/- Download software updates option and +/- Install third party software option but the result is the same.

DisplayLink service won't start and the display inserted in D3100 is not recognized.

Displaylink Driver Installation log:
Code:
sudo ./displaylink-driver-1.1.62.run 
Verifying archive integrity... All good.
Uncompressing DisplayLink Linux Driver 1.1.62  100%  
DisplayLink Linux Software 1.1.62 install script called: install
Distribution discovered: Ubuntu 16.04 LTS
Installing
Configuring EVDI DKMS module
Registering EVDI kernel module with DKMS
Building EVDI kernel module with DKMS
Installing EVDI kernel module to kernel tree
EVDI kernel module built successfully
Installing x64/DisplayLinkManager
Installing libraries
Installing firmware packages
Installing license file
Adding udev rule for DisplayLink DL-3xxx/5xxx devices
Starting DLM systemd service
Created symlink from /etc/systemd/system/graphical.target.wants/displaylink.service to /lib/systemd/system/displaylink.service.
Job for displaylink.service failed because the control process exited with error code. See "systemctl status displaylink.service" and "journalctl -xe" for details.
On DisplayLink service status I get:
Code:
sudo service displaylink status
[sudo] password for crionita: 
● displaylink.service - DisplayLink Manager Service
   Loaded: loaded (/lib/systemd/system/displaylink.service; enabled; vendor preset: enabled)
   Active: activating (auto-restart) (Result: exit-code) since Ma 2016-05-17 15:21:44 EEST; 2s ago
  Process: 9304 ExecStartPre=/sbin/modprobe evdi (code=exited, status=1/FAILURE)

mai 17 15:21:44 UWstation systemd[1]: Failed to start DisplayLink Manager Service.
mai 17 15:21:44 UWstation systemd[1]: displaylink.service: Unit entered failed state.
mai 17 15:21:44 UWstation systemd[1]: displaylink.service: Failed with result 'exit-code'.
I used
Code:
sudo ./DLSupportTool --debug
and the exported file is attached.

Could someone tell me what should I do 'cuz, obviously, DisplayLink service doesn't start.

Any support, help solving this is much appreciated.

PS1: the same laptop with Ubuntu 15.10 + DisplayLink Driver 1.0.335 worked fine.
PS2: another laptop but the same model with Ubuntu 16.04 + DisplayLink Driver 1.1.62 works fine. wtf?!?!
Attached Files
File Type: zip UWstation_2016-05-17T16:12:34.808078.zip (47.8 KB, 0 views)

Last edited by chrysstyann; 05-17-2016 at 01:21 PM.
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