Can't pull up 2nd Monitor
 

Hi all,

I have a new macbook pro for work and my IT guys provided me with a mini sopuru in order to have 2 external monitors. They worked great for about 2 weeks then one monitor went out. I somehow got it resolved and it worked great again for about another 2 weeks and now there is nothing I can do to fix the issue. I've updated my macbook. I've deleted and reinstalled the Display link manager. I've ensured everything is up to date with display link.
I'm at a stand still and need this second monitor.
I have allowed screen monitoring etc.

Could anyone please lend me some suggestions? Thank you!

Hello, can you please tell me to what ports in the docking station your external monitors are connected to?

Also please gather logfiles - the link to the tool and instructions on how to gather the logfiles are located under 4th link in my signature.

You can attach the logfiles here, submit a ticket via DisplayLink Manager app and Support tab, or send us an email to technical-enquiries@synaptics.com