Blank screens with Surface Pro 3
I have a DisplayLink pluggable USB dock that I use to connect my Surface Pro to three external monitors. This setup has been working flawlessly, however I just switched my Surface Pro for a Surface Pro 3 -- that's the only change in the setup -- and now the external monitors are blank. They are on, and if I take a screen capture they are "displaying" because in paint if I look at the screen capture there is content on it. If I plug the screen directly into the mini display port they do work. However they don't work over USB (either the USB 3.0 DVI adapter, the USB3 HDMI-DVI adapter, or the DVI port out on the pluggable hub).
Any suggestions? |
Attaching screen shot
1 Attachment(s)
And here is the screenshot, where you can see that the OS thinks the monitors are on and is sending a signal to them.
Screen 1 is my Surface Screen 2 is connected via the display port and is showing the contents Screens 3 and 4 are connected via the Pluggable 3.0 unit and the actual displays are black. |
Fixed
Followed these instructions and now everything works:
First, can you please make sure that the DisplayLink drivers are properly installed, please do so by following these steps: 1. Disconnect the adapter from the computer. 2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software: http://displaylink.com/techsupport_f...ll_cleaner.zip 3. Download driver v7.6 M1 from the below link and follow the installation prompts. http://www.displaylink.com/support/sla.php?fileid=119 4. Reboot the computer. 5. Replug the adapter to the computer. Allow several minutes for the driver to enumerate and for the firmware upgrade to complete. |
Quote:
Verified latest drivers, unplugged the dock, and shut down the Surface 3. When powered back on, the monitor attempts to wake up, but it is only a black screen (network and usb keyboard/mouse works fine on the dock). I plugged in my old Surface Pro 1 and the dock works fine with video. We have a mix of Surface Pro's and 2's on our corporate network with the same setup and no issues. I believe there is an issue with the Surface 3 drivers and/or the DisplayLink video drivers that is not present on the Surface / Surface 2's. Thanks, Nathan |
Blank screens on Surface Pro 3
Another SP3 with blank screen issue.
All windows updates applied, and I have gone through the uninstall, clean, reinstall process with the displaylink software to no avail. Used the support tool to gather system information to send to display link, however on the final step to submit this the website returns an error.... Any other ideas/tricks to try. Very odd how it was working perfectly for days and then suddenly stops... |
Same Problem - Surface Pro 3 Black Screens
I have a Surface Pro 3 and am also experiencing the exact same problem. I have three monitors connected to a Anker USB 3.0 docking station and sometimes they work and sometimes they think their working but only show a black screen.
That being said, I have found a way to fix the problem temporarily 100% of the time: system restore. If you use system restore to go back to any restore point, the display link monitors will work. However, in a couple unplug/replugs they will go back to not working. Hope we can find a way to fix this annoying problem. William |
Temporary resolution: roll back drive to 7.6 M2
An update from me: I rolled back the driver to 7.6M2 and have the monitor connected via DisplayLink working again.
Between uninstalling the latest driver and installing 7.6M2 I also ran the DisplayLink clean tool. It would be great if DisplayLink could please advise what they are doing to resolve this problem. In all other respects I had a SP3 that had all the latest Microsoft drivers, firmware, updates and patches applied. Also, I noticed the DL advice has been, in some cases, to update to the latest Intel graphics driver from the Intel site: however this fails as the SP3 has a modified driver from Microsoft so the vanilla Intel one is not correct. |
Firmware update?
I was away from my dock for most of this week, but I came back and also encountered this black screen issue. I followed the above recommendations of rolling back to 7.6M2 and it's working again.
I noticed that there have been two Surface hardware updates/firmware updates released by Microsoft, most recently on 10/29. Could this be something to do with it? |
Display Link Support Please Respond
I know, seriously. Is Display Link even reading this thread?
|
same issue, eventually fixed
I had teh exact same issue but eventually got it fixed. Started two days ago when I plugged in after 10 days of not being attached to a dock. Tried uninstalling/reinstalling the 7.7M2 DisplayLink driver several times but that did not do the trick. Also tried with a differente Plugable device and a different dock and still didnt' fix it (basically i was able to trace it down to it being my Surface 3, not the dock, nor the specific displaylink device). I have 3 monitors, one through displayport, the other two through displaylink.
What did fix it was that i upgraded my Intel display driver. I was going to just uninstall/reinstall, then saw there was a new driver available. As soon as it finished installing, the monitors came back on. Been working for the past hour. The link below is where i found out about the new driver--apparently it's not available yet through windows update. http://www.winbeta.org/news/surface-...nt-performance Quote:
|
If you have a Surface
Since about mid-November, Microsoft appears to be deploying a Windows Update just to the Surface Pro 1/2/3 that causes DisplayLink screens to go blank, even though all signs at the software level are that everything is fine.
If you don't have a Surface, it's likely a different issue. On the Surface, the Intel GPU driver version when the problem is present is 10.18.10.3496 dated 3/7/2014. We've been able to solve the problem in most cases by manually installing a newer Intel driver version. We've posted steps on how to do that here: http://plugable.com/2014/12/03/how-t...aphics-drivers If you can, post back here if this solves the issue for you. That'll help us and others understand whether there's one problem here or several. And for customers with Plugable products, thanks for your patience and please don't hesitate to email us directly at support@plugable.com -- we'll work to solve any remaining issues. Thank you! Bernie Thompson Founder, Plugable Technologies |
it works
yes, this process works fine! Prior to November's update, the video driver (or the DisplayLink driver) seemed to handle small text on Surface Pro 3 better than it does now, but oh well... at least my external monitor works again!
|
Hi Bernie, et al,
So I followed the instructions in your post above, upgrading the Intel drivers then installing the latest DisplayLink 7.7 M2 software, and it did solve the problem for a while. However, I am back at the same problem again and am out of ideas. I have confirmed that the Intel graphics driver and the DisplayLink software are at the latest version The monitor shows on the DisplayLink utility in the system tray as available I have nothing plugged into the mini-video port The external monitor shows in the Windows Screen Resolution configuration When I plug the external monitor in, Windows beeps to recognize it, the screen flickers, and for *all* intents and purposes it is live, but with just a blank screen. I did notice that when I change the "Extend to" and the screen flickers briefly as it always does, if I move the mouse over to the extended monitor the mouse pointer does appear briefly then "fade to black" (sorry, couldn't resist that ;-) I'd be happy to run your support tool against the Surface if you could provide a link, and am up to almost any testing (I'd rather not re-image as other than this it appears to be fine) Thanks for any help you can offer. |
Quote:
If you have a Plugable brand product, please don't hesitate to email us direct support@plugable.com If it's another product, if you can describe in a bit more detail how it starts working, how it fails, and what it takes to display anything again (unpower, then repower dock or laptop? Or just move mouse away and back?) that might give others enough context to help. Thanks! Bernie |
Thank you
Bernie, thank you!
I have been having this problem with a customer's Surface Pro 3 and just today with my own - your instructions to upgrade the Intel driver worked perfectly. Thank you again. |
All times are GMT. The time now is 07:16 AM. |
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.